Help

Every shop on Hereiam has a digital stamp card with a fixed number of spaces, shown on the card. Each qualifying purchase earns one stamp, credited by the shop’s staff at the counter. When every space is filled, a reward unlocks and stays on your card until you redeem it at that shop.

Sign in, open My Card, and show the QR code on your card to the staff at the counter. They scan it or type your card code, and the stamp appears on your phone within a few seconds. You can also just tell them your registered mobile number.

No. Using Hereiam, collecting stamps and redeeming rewards costs you nothing. You pay the shop for what you buy, at the shop.

Stamps are added by shop staff, so the quickest fix is to ask them at the counter — they can add the stamp on the spot. If they cannot, message us on WhatsApp with the shop name, the date and roughly the time, and we will check the record and credit it.

Not while your account is active. Stamps stay on your card until you redeem them. If you delete your account, any stamps and unlocked rewards on it are lost.

When the card is full, the reward shows as unlocked. Open the card at the shop and tell the staff you are redeeming it; they will mark it redeemed and hand over the reward described on your card. One reward per completed card.

Yes. Each shop has its own separate card and its own stamp count, and they all sit together in My Card. Stamps at one shop never count towards another.

Nearby alerts need three things: you must have at least one stamp at that shop, you must have allowed location and notifications, and the app must be open. Browsers cannot deliver these alerts when the phone is locked or the app is closed — that needs a native app, which we do not offer yet. We also stay quiet for six hours after alerting you about the same shop.

An order from the menu is a ticket in the shop’s queue, not a payment. Pay at the counter at the price shown. Your order status updates in the bar above the menu — sent, being made, ready. If something has run out, the shop will tell you at the counter.

Message us on WhatsApp +91 70115 28938 or email hereiam@gmail.com. We will change a number for you after a quick verification, and delete an account within 30 days of your request. Deleting an account removes your stamps and any unlocked reward, so redeem first. Full detail is in the Privacy Notice.

Yes. The first month is free. Message us on WhatsApp +91 70115 28938 and we will explain what we need — your shop name, menu and the reward you want to offer — and set the card up with you.

Tell us what happened, on which phone, and roughly when. Screenshots help. Message WhatsApp +91 70115 28938 or email hereiam@gmail.com.